Return Policy
We have a no returns policy at Wonder Gems and Jewellery.
Please contact us at 8290988988 quoting your order number for instruction on how to exchange your item in case of any manufacturing defects.
The item you wish to exchange must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded or exchanged to the customer.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days if there is any manufacturing defect.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot repair damage to any items that exceed 3 months from purchase. Any damage incurred by the customer from misuse cannot be repaired. Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 6 months warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded. Missing crystals are not classed as a manufacturing fault, and items with missing crystals outside the 15-day return policy but inside the 6 months warranty can be replaced free of charge, but shipping costs are the responsibility of the customer.
International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 8290988988
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days if there is any manufacturing defect.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot repair damage to any items that exceed 3 months from purchase. Any damage incurred by the customer from misuse cannot be repaired. Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 6 months warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded. Missing crystals are not classed as a manufacturing fault, and items with missing crystals outside the 15-day return policy but inside the 6 months warranty can be replaced free of charge, but shipping costs are the responsibility of the customer.
International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 8290988988